How to reset your Payoneer account password

If you forgot your Payoneer password, you can reset it in just five steps via SMS*:

  1. Go to the My Account login page and click on Forgot password?
  2. Enter your username. In most cases your username is the email address with which you signed up for Payoneer.
  3. Confirm your phone number. We’ll send you an SMS with a verification code.
  4. Enter the 6-digit verification code on the login screen.
  5. Select your new password.

Didn’t get the SMS?

You can either ask to re-send the code or reset your password via email. To reset using email, follow the steps:

  1. Click on reset using email.
  2. Enter your username. In most cases your username is the email address with which you signed up.
  3. Check your inbox – we’ll send you an email with instructions.
  4. Follow the instructions to reset your password.

Didn’t get the email?

  • Check that your username is entered correctly. In most cases your username is the email address with which you signed up
  • Check your spam folder
  • If you still didn’t receive the email, contact us.

Forgot other details and can’t reset your password? Contact Us and we’ll be happy to help!

*Note: Phone verification via SMS is subject to availability in your region.

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[VIDEO] How to view your payment and transaction history

Your Payoneer online account is the place to keep track of your payments and transactions. To always stay up-to-date, watch the video below or read on to learn how to access this information quickly and easily.

To view your payment history

1. Log in to Payoneer.

2. From the menu, go to Activity >> Payment History.

3. The payments list on this page displays all the payments made to your account. The list is updated every 6 hours and includes the following information:

  • Payment Reference Number
  • Payment Date
  • Payment Description
  • Amount
  • Payment Status

Payment History

  • To view payments in a specific date range, select the relevant dates in the From and To fields and then click Go.
  • To view the details of a specific payment, click the relevant payment row. A pop-up window with all the payment details will be displayed.

4. Once finished, securely exit the page by clicking Sign Out on the menu bar.

To view your transaction history

1. Log in to Payoneer.

2. From the menu, go to Activity >> View Transactions.

3. The transactions list on this page displays all the transactions in your account – both funds that have been withdrawn and funds that have been received. The list is updated every 6 hours and includes the following information:

  • Transaction Date
  • Transaction Description
  • Amount (credit or debit)

View Transactions

  • To view transactions in a specific date range, select the relevant dates in the From and To fields and then click Go.
  • To view the details of a specific transaction, click the relevant transaction row. A pop-up window with all transaction details will be displayed.

4. Once finished, securely exit the page by clicking Sign Out on the menu bar.

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My Account has been upgraded!

We’re always working to make your payment experience more efficient and enjoyable, and are excited to announce upgrades to the My Account platform!

So what’s new?

Many account holders that sign in to their online accounts will now see a new homepage, with links to essential account features such as transaction history, payment history, and account information. You will also notice new menu items:

Account Information, General Information, Receive Money and Send Money

NewMyAcct1

The “Account Information” menu will allow you to change your account password, edit your profile, change your card’s 4-digit PIN, and more:

NewMyAcct2

If you have not yet activated your card, you will also see a banner – “To view your status and activate your card click here.”

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Once you’ve clicked on it you will be able to see the current status of your account, in addition to the estimated arrival date for your card. Once you receive your card, simply click on the “Card Activation” icon and activate your card.

For additional information on how to use your Payoneer online account, check out our “How To” videos by clicking here.

 

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Can I have one account for bank transfers and the Payoneer card?

Nissim Alkobi
Nissim Alkobi
November 7, 2011

Since the launch of Payoneer’s Local Bank Transfer Service, we have received many questions about receiving payments both from the card and to your bank account. In today’s community corner, I’d like to clarify how the programs work.

 

The Payoneer Prepaid Debit Mastercard® Card

If you have the Payoneer card, when your partner sends your payment, the funds are loaded directly onto your Payoneer card. Since Payoneer isn’t an eWallet, funds aren’t stores “in a cloud” awaiting for you to transfer them. Once they are loaded, you can immediately withdraw your funds at any ATM or use the card for purchases online or offline, and you can view transaction history online under My Account.

 

The Global Bank Transfer Service

When you select GBT as your payment method, funds are sent from your partner directly to your bank account. They do not stop along the way in My Account or in any cloud along the way. They are literally transfered directly from the bank into yours.

 

Can I receive some of my payments to my card and others to my bank account?

Since we either send the payments to your card, or to your bank account, the answer would be no. You can’t choose a different payment method each time you get paid, and you need to choose one payment method for each partner you work with.

 

So I CAN receive payments to both a card and my bank account?

If you are working with more than one partner, you can elect to receive payments from one partner to your Payoneer card, and payments from another partner to your bank account. Since each account is a different type of account (think checking account vs. savings account), each of these would have to be listed under a different email address.

Can I have more than one partner associated with my bank account?

Yes you can! Just like you can have multiple partners on one Payoneer card, you can also have multiple partners paying you directly to your bank account through the same Payoneer account.

 

How do I add multiple partners to one Payoneer card?

I’m glad you asked! Especially since I already explained how to add multiple partners to one Payoneer card before.

 

How do I add multiple partners for GBT to one Payoneer account?

Actually, it’s the exact same process as you saw above. At the moment, the banner still talks about the Payoneer card, but we will be updating that banner soon to say Payoneer account, and then it will be a bit more clear. But go ahead and follow the same procedure – it will work.

 

What if I have more questions about these processes?

You can ask us here on the blog, visit us on the Payoneer forums, or contact Payoneer customer support at any time. We would all be more than happy to answer your questions. Do you have any other questions about either of these services? Let us know!

Have you liked us on Facebook yet? Are you following us on Twitter and Google+? Join us on the Payoneer Community Forums!

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