Payoneer Mastercard

6 Tips for Keeping your Payoneer Card Safe While Abroad

Kateryna Gogina
Kateryna Gogina
August 26, 2019

One of the best things about being a digital nomad is that you get the freedom to combine work and travel. Payoneer makes it even easier because your Payoneer card works like a regular debit card in hundreds of countries worldwide. You can use it to get the funds you need while traveling, without paying expensive foreign exchange rates.

Here are some tips for smooth travels with your Payoneer card.

1. Register a Place of Residence

If your Payoneer card gets lost, stolen, or chewed up by the ATM while you’re traveling, all is not lost. You can order a new Payoneer card to replace it, and we’ll send it to you ASAP.

There’s just one thing – we can only send your new card to a registered address. For example, if you’re traveling in Thailand, we can’t send the card to your hostel, but only to your registered billing address. 

Note: We cannot change the address once the card has already shipped. If your card was sent to your home address, and then you realize that there’s no one there to receive it, you can ask us to send an extra card to your trusted friend at a different address, but there will be an extra fee.

If you need to report a lost or stolen Payoneer card, please reach out to us ASAP, so that we can ensure that no one else can access your hard-earned funds.  

2. Avoid High Foreign Currency Exchange Fees

Using your Payoneer card while you travel is a great way to pay less in foreign exchange fees. The Payoneer conversion fee is a fee of up to 3.5%, so you’ll never have to struggle to understand complicated fee agreements or get a nasty surprise when you find out how much money you lost in the conversion.

Payoneer is always transparent about the exchange rate, too. Before you agree to the transfer, you’ll see the exact exchange rate and how much you’ll get after the transfer. If you don’t like the rate, you don’t have to go through with the exchange.

Note: You can only access the balance that corresponds with the card’s currency. For example, if you switch from USD to GBP currencies and you don’t have a GBP card, those funds are not accessible with your USD card. The funds will need to be converted back to USD or withdrawn via the “Withdraw to Bank” service.

Below are a few steps for converting money through Payoneer:

  1. Sign in to your Payoneer account and click Manage Currencies.
  2. Choose the relevant balances and enter the amount that you wish to transfer or receive.
  3. Click on Get Rate to calculate the transfer amount based on the current mid-market rate, including our fee.
  4. Click on SUBMIT to transfer the funds between your balances and receive your requested currency. 

3. Choose a PIN Code That’s Easy For You to Remember

You need your PIN code to withdraw money at an ATM or use your Payoneer card for purchases, so it’s very important to remember it. Choose a PIN code that’s easy for you to remember, but difficult for anyone else to guess (1234 is not a secure PIN code! Nor is your birth date).

If you forget your PIN code, you can reset it, but you’ll need to contact a Payoneer customer service representative through Live Chat, or Call Us, and then reset the PIN code through your online account within 30 minutes of your call/chat.

4. Avoid Getting Your Transaction Declined

It’s very frustrating when trying to withdraw funds or make purchases, and then have your transaction declined. Here’s how to avoid it:

  1. Make sure that you have enough funds for the purchase, including any fees.
  2. Check to see whether your card has expired.
  3. Enter the correct billing address and other card information, including the CVV number when trying to make an online purchase.

If your transaction is declined in a store or at an ATM, but you’re sure that you have enough money on the card, please contact Payoneer to get more help.

5. Use Your 4-digit Payoneer PIN Code

Sometimes, an ATM asks you to enter your 6-digit code in order to withdraw your money. Don’t worry – just enter your 4-digit PIN code instead and the system should accept it.

6. Don’t Panic if Your ATM Doesn’t Dispense Cash

Every now and then, you might use an ATM that charges you a fee but doesn’t pay out your cash. When that happens, the ATM automatically reverses the charges and refunds the fee within 5 business days. It’s best to wait patiently for that to take place.

If the ATM still doesn’t refund you after 5 business days, contact Payoneer so that we can help you to file a dispute and get back your funds.

You’ll need the following information to file a dispute:

  • Transaction ID – this can be found by logging in to your online Payoneer account and locating the transaction in your “Activity” tab.
  • Transaction date
  • Name of the merchant
  • Transaction amount

Payoneer Makes Travel More Fun

With your Payoneer card, you can cross the world as often as you like, without worrying about high foreign currency exchange fees or payment processes that aren’t secure. Use these tips to travel further and enjoy more with Payoneer.