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Message from our CEO: Payoneer customer funds are 100% guaranteed by us – available, accessible, and not at risk from the closure of Silicon Valley Bank

John CaplanJohn Caplan
March 11, 2023

To our valued customers and partners,

On Friday March 10, US state regulators closed Silicon Valley Bank (SVB) and appointed the Federal Deposit Insurance Corporation as receiver to protect customer funds.

I want to communicate that funds held by you in your Payoneer account are available and accessible to you in the normal way. Customer funds held with Payoneer are not at risk from the closure of Silicon Valley Bank.

Payoneer is a public company listed on the NASDAQ and headquartered in New York, and has built a large, diverse and resilient network of banks and other partners that allows us to service our partners globally and at scale.  Our operations are not impacted by the closure of SVB and payments are being processed in the normal way. Payoneer keeps the vast majority of funds, including customer funds, at Global Systemically Important Banks (GSIBs). Payoneer has ample liquidity and capital on hand.  Customer funds held with us remain available and accessible to you and are not at risk from the closure of SVB.

As your partner, we understand how important it is that your funds are secure, available and accessible to you at all times.  It is a responsibility we don’t take lightly. For 17 years we have been a trusted partner to entrepreneurs and businesses around the globe, and we will continue to be.

All of us at Payoneer are here to support you and to help you grow your business. If you have questions, or if you or your business partners are impacted by this situation, please reach out to our teams. If you are looking to add a new bank account to your Payoneer account, please see our FAQs on how this can easily be done. We welcome entrepreneurs, businesses and startups to use our trusted platform.


John Caplan
CEO of Payoneer



Forward-Looking Statements
Information contained in this post, and oral statements made from time to time by representatives of Payoneer, may be considered “forward-looking statements” within the meaning of the “safe harbor” provisions of the United States Private Securities Litigation Reform Act of 1995.  Forward-looking statements generally relate to future events or Payoneer’s future financial or operating performance. In some cases, you can identify forward-looking statements by terminology such as “may,” “should,” “expect,” “intend,” “plan,” “will,” “estimate,” “anticipate,” “believe,” “predict,” “potential” or “continue,” or the negatives of these terms or variations of them or similar terminology. Such forward-looking statements are subject to risks, uncertainties, and other factors which could cause actual results to differ materially from those expressed or implied by such forward-looking statements. These forward-looking statements are based upon estimates and assumptions that, while considered reasonable by Payoneer and its management, as the case may be, are inherently uncertain. Factors that may cause actual results to differ materially from current expectations include, but are not limited to: (1) changes in applicable laws or regulations; (2) the possibility that Payoneer may be adversely affected by geopolitical and other economic, business and/or competitive factors; (3) Payoneer’s estimates of its financial performance; (4) the outcome of any legal proceedings; and (5) other risks and uncertainties set forth in Payoneer’s Annual Report on Form 10-K for the period ended December 31, 2022 and future reports that Payoneer may file with the SEC from time to time. Nothing in this post should be regarded as a representation by any person that the forward-looking statements set forth herein will be achieved or that any of the contemplated results of such forward-looking statements will be achieved. You should not place undue reliance on forward-looking statements, which speak only as of the date they are made. Payoneer does not undertake any duty to update these forward-looking statements.


The content provided in this article including any information relating to pricing, fees, and other charges is accurate and valid only as of the date it was published. In addition, changes in applicable regulations, policies, market conditions, or other relevant factors may impact the accuracy of the mentioned pricing and fees and other associated details. Accordingly, it is further clarified that any information regarding pricing, fees and other charges is subject to changes, and it is your responsibility to ensure you are viewing the most up to date content applicable to you. Payoneer will provide the most up to date and accurate information relating to pricing and fees as part of the account registration process. Registered customers can view this information via their online account.

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