Getting to Know Payoneer Customer Support
At Payoneer, service and support are among our top priorities. We strive to provide the best payment solutions and user experience available, and a key factor in achieving that goal is our customer support department.
Payoneer customer support is entirely in-house, providing multilingual support via telephone, e-mail and live chat. Payoneer currently provides payment solutions to over 2,000 companies and millions of users worldwide, which as you can imagine is no simple task! Providing quick and efficient support to each and every account holder is essential to providing the best service available.
Every customer support representative at Payoneer is required to complete an intensive training course. Once they have completed the training course they undergo additional “On the Job” training and evaluations. Only after completing all stages of training and evaluation is the representative ready to begin working on their own.
A typical shift will have over 30 customer support representatives working simultaneously, and may receive thousands of new inquiries. Every new inquiry is important to us, therefore statistics and waiting times are constantly monitored and kept at a minimum, and calls are recorded and reviewed for quality assurance.
As Payoneer continues to develop and grow, so does our customer support department, maintaining the highest level of support for our account holders.
Would you like to share your experience with Payoneer customer support? Have suggestions on how we can improve? We’d love to hear from you in the comments!
Have you liked us on Facebook yet? Are you following us on Twitter? Join us on the Payoneer Community Forums!