New! Customized, personalized service from Payoneer Customer Care

Since 2005, Payoneer has prided itself in exceptional customer service. Offered 24/7/365 in over 35 languages, Payoneer is constantly striving for excellence in the support provided to our customers worldwide. We’ve recently implemented some changes to our system to make sure that user needs are met in the most timely, efficient and helpful manner possible.
Whether you are interested in hearing more about Payoneer or are a seasoned user, we’re here to help. From now on, reaching out to the Payoneer Customer Care team can be done through our Support Center.

What’s new?

When you reach our Support Center, the first thing you will be asked to do is to sign into your account. Once you have logged in, you will see all the usual information to help answer your questions or have the option to contact the Customer Care team.

Log-in instructions
When logging in, your username will be your full email address. Forgot your password? You can find instructions on resetting your password here.

Not a Payoneer user?
No problem. Click on ‘Continue‘ to contact a Customer Care representative.

Why do I need to log in?

Signing in to your account prior to contacting us will give us more information to work with when you reach us; that means less time explaining and authenticating information. Having your account details in front of us will allow our team to provide an answer that more specifically meets your needs and leads you to a faster resolution.

What are my options for getting in touch with Customer Care?

You can get in touch with Customer Care via live chat, email message, or telephone.
IMPORTANT NOTE: Payoneer Customer Care does not contact account holders about queries via Skype.  

Contact Customer Care now »

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