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Attach invoices, contracts and more when you request a payment

Richard ClaytonRichard Clayton
December 23, 2016

Whether your clients are around the corner or 5 time-zones away, billing them and receiving payments has never been easier. Payoneer’s Request a Payment enables freelancers, contractors and professionals to send out payment requests for work completed. The clients can then choose to pay via payment options, including credit/debit card, ACH bank debit and local bank transfer (via the Global Payment Service). It’s a great solution for all parties.

We’re excited to announce some new features that are now available for Payoneer users using Request a Payment! We aim to make this service as easy and functional as possible for both users and their clients, and are constantly working to improve the experience for everyone.


You can now add an attachment to your request for payment. Here are some examples of files you might want to attach:

  • All professionals: invoices, contracts, timesheets, product photos, shipping details, etc
  • Designers: design files pertaining to the payment request
  • Translators/writers: documents you have created for the project

And many more! Here’s how to attach a file to your payment request:

1. Log in to My Account to Request a Payment.

Before you can start sending payment requests, you will be asked to provide information that verifies your identity and line of business. This is necessary to verify that your business is supported under our terms of service and to prevent fraud or identity theft. If any additional information is needed, we will contact you by email. 

2. The Request a Payment window will open, where you will need to fill out the details. You’ll notice a new field under Payment Details, which allows you to upload files. Click on it and a file navigator will load.


You can add a description to the file, to let the receiver know what the file contains.

NOTE: You can attach up to 5 files to send with your payment request, with a max file size of 10MB. Supported file formats: PDF, DOC, DOCX, JPEG, JPG, PNG, TIFF, BMP, XLS, XLSX.

If you need to create your invoice first, then you can create invoices in PDF format for free with this online invoice generation tool: freeinvoicebuilder.com

And how does it look on the client’s side?

The client receives the payment request as usual, with the attached files available for download:


Can I access the attachment later?

Of course. On the Activity Menu, select Payment Requests Sent. Then, select the specific Payment Request you’d like to view.


Click on Attachments, and you’ll see what was included in the Payment Request. You can even download the attachments from here.


Direct links to payment requests

Would you rather send your clients a direct link to the payment request? This feature is also available now. If you have an established personal relationship with your client and would prefer to send them the request yourself, all you have to do is copy it and send it via email, message or text to allow them to directly access the payment request.

After sending the request, the following window will appear:


Click on “a direct link to complete this payment”.


The direct link appears at the bottom, and you can copy and paste it to send to your contact.

Making payments easier for your clients

As always, your clients will enjoy multiple payment options for fulfilling your payment requests: via credit card, ACH bank debit or bank transfer. What’s more, the ACH bank debit limit has been raised to $10,000 – making it easier for payers to close out large invoices at once.

To read more about the service and requirements for eligibility, please see our full FAQ. Some transactions, such as selling goods directly to a consumer, are prohibited. Please see our Terms & Conditions for the full list of prohibited services.

Stay tuned for more updates!

Request a payment >>

The content provided in this article including any information relating to pricing, fees, and other charges is accurate and valid only as of the date it was published. In addition, changes in applicable regulations, policies, market conditions, or other relevant factors may impact the accuracy of the mentioned pricing and fees and other associated details. Accordingly, it is further clarified that any information regarding pricing, fees and other charges is subject to changes, and it is your responsibility to ensure you are viewing the most up to date content applicable to you. Payoneer will provide the most up to date and accurate information relating to pricing and fees as part of the account registration process. Registered customers can view this information via their online account.

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