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[VIDEO] How to request a payment from your Payoneer account

Payoneer CommunityPayoneer Community
May 6, 2018

Whether you’re a freelancer who’s just finished a project or a contractor who needs to bill a retainer fee, Payoneer’s Request a Payment makes it easier than ever to get paid.

How does it work?

1. Sign in to your Payoneer account.

Before you can start sending payment requests, you will be asked to provide information that verifies your identity and line of business. This is necessary to verify that your business is supported under our terms of service and to prevent fraud or identity theft. If any additional information is needed, we will contact you by email. 

2. From the menu, go to Receive >> Request a Payment.

3. Select a payer you would like to send a request to from your contacts.  If this is the first time you are requesting payment from this client, you’ll need to add a new payer.

Select the payer type – either company or individual – and enter the payer details, including the payer name, website URL (if you are requesting payment from a company), email address and the payer’s country.

Request a Payment

4. Enter the payment details, including:

  • Amount
  • Currency
  • Date by which you should be paid – we’ll use this date to send automatic payment reminders
  • Brief description of what you are requesting payment for – your payer will see this description in the payment request

request a payment

5. Attach up to 5 documents to your payment request, such as an invoice, contract or work sample (optional)

6. Click PREVIEW to see the email your payer will receive.

7. If all looks good, click REQUEST PAYMENT to send the request

8. We’ll send an email to your client with the details of the payment.

request a payment

9. After clicking Pay Now, your client will be redirected to  Payoneer’s payment platform where they can pay the bill. For a closer look at the payment process, check out this how-to for payers.

10. You’ll receive a confirmation email when the payment is approved, and another email to let you know that the payment has been credited to your Payoneer account. Your client will also be notified.

request a payment

You can also track the status of your payment at any time, here’s how:

  1. Sign in to Payoneer
  2. Activity >> Payment Requests Sent
  3. You’ll see all payment request sent and their status
  4. Choose a specific payment request. From here, you can:
    • Send your client a manual reminder
    • Cancel the payment request
    • Mark the request as paid, in case your client paid you another way
    • Copy a direct URL to the payment platform that you can share with your payer

request a payment

You’ve worked hard for your clients and delivered the goods. Now get ready to receive your payments in just a few simple steps.  Ready to get started?

Request a payment now >>

To read more about the service and requirements for eligibility, please see our full FAQSome transactions, such as selling goods directly to a consumer, are prohibited. Please see our Terms & Conditions for the full list of prohibited services.

The content provided in this article including any information relating to pricing, fees, and other charges is accurate and valid only as of the date it was published. In addition, changes in applicable regulations, policies, market conditions, or other relevant factors may impact the accuracy of the mentioned pricing and fees and other associated details. Accordingly, it is further clarified that any information regarding pricing, fees and other charges is subject to changes, and it is your responsibility to ensure you are viewing the most up to date content applicable to you. Payoneer will provide the most up to date and accurate information relating to pricing and fees as part of the account registration process. Registered customers can view this information via their online account.

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